Members needing extra care and support
It’s important that all our members are treated with care and respect and that our products and services are accessible to all our members.
We know that from time to time some of our members may need extra assistance to manage their health insurance or to join Southern Cross as a member.
Some reasons why members may need extra care in accessing our products and services include:
- Health and physical factors: Such as physical or mental health conditions
- Language barriers: Where English is not their first language
- Age-related issues: Ranging from a lack of access to technology to lack of mental capacity
- Life situations: Going through tough times - like losing a loved one or other periods of intense personal stress such as loss of employment or financial hardship
We understand that these circumstances can be temporary, degenerative, or permanent. Everyone is unique and has different needs. That’s why we aim to respond to each member in a way that suits their individual needs. Our customer-facing teams are trained to recognise when extra support is needed and to respond appropriately .
