It’s easy for policyholders to claim with a number of options available. Claims are paid directly to the provider through Easy-claim and Affiliated Providers, or you can claim online or use the My Southern Cross app. You can also apply for prior approval to enjoy peace of mind knowing that you’re covered.
Online claiming is easy and convenient. The quickest way to submit a claim is online in My Southern Cross or using the mobile app. Complete our online form or use the app to send us a photo of your invoices and receipts. On average we process claims within 7 working days of receiving them.
You can use Easy-Claim at participating healthcare providers to claim for eligible healthcare services such as a GP check up, physiotherapy, chiropractor prescriptions, optometrist and dental treatment, without needing to complete a claim form.
Affiliated Providers are doctors and specialists who are contracted to Southern Cross. Using an Affiliated Provider is simple and hassle-free because they organise prior approval and claim on your behalf, leaving you to focus on getting well.
Request cover or prior approval to confirm whether the healthcare service you need is covered under your policy, and any conditions that may apply. You can do this online through My Southern Cross and the app, or call us if the healthcare service will take place within 5 days.
You can complete and post a paper claim form. On average we process claims within 7 working days of receiving them. Your claim will take longer to reach us if you send it by post.
If you need a claim form for Cancer Assist or Critical Illness you can download it here. We'll be in touch within 2 working days of receiving your claim and let you know the expected processing time.
If you have any questions, please contact us here.
Southern Cross Medical Care Society (trading as Southern Cross Health Society) is a licensed insurer and a licensed financial advice provider. For more information about the financial advice service we provide and a copy of our public disclosure statement please visit southerncross.co.nz/disclosure-statement.
Southern Cross Medical Care Society (trading as Southern Cross Health Society) has an A+ (Strong) financial strength rating given by Standard & Poor’s (Australia) Pty Limited. The rating scale is: AAA (Extremely Strong), AA (Very Strong), A (Strong), BBB (Good), BB (Marginal), B (Weak), CCC (Very Weak), CC (Extremely Weak), SD or D (Selective Default or Default). Ratings from ‘AA’ to ‘CCC’ may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories. Full details of the rating scale are available at www.spglobal.com/ratings/en/about/intro-to-credit-ratings. Standard & Poor’s is an approved rating agency under the Insurance (Prudential Supervision) Act 2010.
