It’s best to apply for prior approval as early as possible. You can request cover or prior approval online in My Southern Cross or via the app. As part of this approval we will confirm whether the healthcare service is covered under your policy, and if any conditions may apply.
As part of the prior approval process, you may be asked to supply some additional information like a letter from your specialist or an estimate of cost.
Don’t forget, it’s ok to ask your health professional questions about your treatment and the expected outcomes. With better understanding, comes better results.
If you have any questions, please contact us here.
Southern Cross Medical Care Society (trading as Southern Cross Health Society) is a licensed insurer and a licensed financial advice provider. For more information about the financial advice service we provide and a copy of our public disclosure statement please visit southerncross.co.nz/disclosure-statement.
Southern Cross Medical Care Society (trading as Southern Cross Health Society) has an A+ (Strong) financial strength rating given by Standard & Poor’s (Australia) Pty Limited. The rating scale is: AAA (Extremely Strong), AA (Very Strong), A (Strong), BBB (Good), BB (Marginal), B (Weak), CCC (Very Weak), CC (Extremely Weak), SD or D (Selective Default or Default). Ratings from ‘AA’ to ‘CCC’ may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories. Full details of the rating scale are available at www.spglobal.com/ratings/en/about/intro-to-credit-ratings. Standard & Poor’s is an approved rating agency under the Insurance (Prudential Supervision) Act 2010.
