Southern Cross Health Society Easy-Claim (“Easy-Claim”) is a convenient way for Southern Cross members to claim for eligible healthcare services at the time of purchase, without completing a claim form.
You can use Easy-Claim at participating healthcare providers. Simply present your Member card or use the mobile app's virtual Member card at the counter when you are purchasing eligible healthcare products and services.
If your plan covers the product or service and it qualifies, we’ll reimburse the provider directly and you’ll only pay any remaining contribution you’re responsible for, so you don’t have to worry about filling out claim forms or waiting for a refund.*
Not all healthcare services can be claimed through Easy-Claim. If you are required to pay for a healthcare service and believe you have cover under your policy, you can submit a claim online.
Lost your card? You can use the My Southern Cross app as a virtual Member card or request a new card.
*Easy-Claim Terms and Conditions
Your Member card is an accepted means of identification to electronically claim for qualifying healthcare products and services at selected health service providers.
When you claim electronically for eligible healthcare services for yourself (or anyone else named on the policy) Southern Cross Medical Care Society deems this to be a claim under your policy, and you authorise Southern Cross Medical Care Society to process the claim in accordance with your policy coverage (or the policy coverage for the other person named on the policy) and pay the selected health service provider direct.
The policyholder will receive all communications from Southern Cross Medical Care Society in relation to each electronic claim.
At any time, you may advise Southern Cross Medical Care Society that you do not wish to electronically claim.
If you have any questions, please contact the Easy-Claim support team 0800 700 053 or email here.
Southern Cross Medical Care Society (trading as Southern Cross Health Society) is a licensed insurer and a licensed financial advice provider. For more information about the financial advice service we provide and a copy of our public disclosure statement please visit southerncross.co.nz/disclosure-statement.
Southern Cross Medical Care Society (trading as Southern Cross Health Society) has an A+ (Strong) financial strength rating given by Standard & Poor’s (Australia) Pty Limited. The rating scale is: AAA (Extremely Strong), AA (Very Strong), A (Strong), BBB (Good), BB (Marginal), B (Weak), CCC (Very Weak), CC (Extremely Weak), SD or D (Selective Default or Default). Ratings from ‘AA’ to ‘CCC’ may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories. Full details of the rating scale are available at www.spglobal.com/ratings/en/about/intro-to-credit-ratings. Standard & Poor’s is an approved rating agency under the Insurance (Prudential Supervision) Act 2010.
