Affiliated Providers (APs) are doctors, specialists or medical facilities contracted to provide Southern Cross members with certain healthcare services at agreed prices.
Affiliated Providers take care of prior approval and claims for Southern Cross members through an online system. Southern Cross members just need to attend their appointments.
Most of our policies include some services that are ‘Affiliated Provider-only’, including specialist consultations. This means Southern Cross members are only eligible for cover if they visit an Affiliated Provider for their healthcare service.
Prices for services are agreed at the beginning of the agreement, so you know what you will be paid. You can use our online system to claim payment for an eligible service as soon as it has been provided.
The amount we pay is generally deposited within two days of requesting payment.
The online transaction makes the administration of prior approval and payment easy.
All agreements can be digitally signed making the process easier for all parties.
Partnership managers are your direct point of contact at Southern Cross, dealing with any queries you may have about your Affiliated Provider agreement and any other issues.
As an Affiliated Provider, you take care of the prior approval and claiming processes on behalf of the member. This means the member does not have to submit a claim and is not out of pocket while the claim is being processed.
In most cases, agreed prices mean that members know up-front how much their contribution will be, if anything.
We encourage members to seek referral to an Affiliated Provider to help moderate claims costs in the long term. In all Southern Cross plans (apart from UltraCare), some services are Affiliated Provider-only.
Southern Cross Medical Care Society (trading as Southern Cross Health Society) is a licensed insurer and a licensed financial advice provider. For more information about the financial advice service we provide and a copy of our public disclosure statement please visit southerncross.co.nz/disclosure-statement.
Southern Cross Medical Care Society (trading as Southern Cross Health Society) has an A+ (Strong) financial strength rating given by Standard & Poor’s (Australia) Pty Limited. The rating scale is: AAA (Extremely Strong), AA (Very Strong), A (Strong), BBB (Good), BB (Marginal), B (Weak), CCC (Very Weak), CC (Extremely Weak), SD or D (Selective Default or Default). Ratings from ‘AA’ to ‘CCC’ may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories. Full details of the rating scale are available at www.spglobal.com/ratings/en/about/intro-to-credit-ratings. Standard & Poor’s is an approved rating agency under the Insurance (Prudential Supervision) Act 2010.
